Privacy Policy
Suite Nectar LLC d/b/a Suite Nectar Salons
Effective Date: February 24, 2026
Last Updated: February 24, 2026
Suite Nectar LLC, also known as Suite Nectar Salons (“Suite Nectar,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, book a tour, apply to lease a suite, or communicate with us (including via SMS/text messages).
This Privacy Policy applies to information collected through:
- our website and online forms,
- email, phone, and SMS communications,
- in-person inquiries and tours,
- and related services we provide as a salon suite operator.
Contact
Email: [email protected]
Phone: 704-800-4008
Mailing Address: 602 E. Morehead St., Charlotte, NC 28202
1) Information We Collect
We may collect the following categories of information:
- Information you provide directly
- Name, email, phone number
- Tour scheduling details
- Leasing inquiry/application details (for example: profession type, licensure-related info you choose to provide, business info, desired move-in date)
- Messages you send us through forms, email, phone, or text
- Any other information you choose to submit
- Information collected automatically
When you visit our website, we may automatically collect:
- IP address, device type, browser type
- pages viewed, time spent, referral URLs
- approximate location (derived from IP)
- cookie identifiers and similar tracking data
- Cookies and similar technologies
We use cookies and similar technologies for site functionality, preferences, analytics, and performance (and where enabled, marketing/measurement). Your browser may allow you to control cookies through settings. (Some features may not function properly if cookies are disabled.) This is consistent with the current cookie behavior on your site.
- Embedded content
Pages on our website may include embedded content (for example: videos, maps, social posts). Embedded content behaves as if you visited the third-party website directly and may allow that third party to collect data or use cookies.
2) How We Use Information
We use personal information to:
- respond to inquiries and provide concierge support
- schedule and confirm tours and follow-ups
- process leasing inquiries/applications and communicate about availability
- operate, maintain, and improve our website and services
- send administrative messages (service updates, policy changes, security notices)
- send marketing communications only where permitted and/or with your consent
- comply with legal obligations and enforce our agreements
3) SMS/Text Messaging Privacy
If you provide your mobile number and opt in to receive text messages from Suite Nectar, we may send you SMS messages for purposes such as:
- tour scheduling, confirmations, reminders, and follow-ups
- leasing inquiry updates and next steps
- customer support responses
- service/operational notices
- promotional messages only if you opted into marketing texts
Message Frequency: Varies based on your interactions and selections.
Message & Data Rates: Message and data rates may apply.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
SMS Opt-Out: You can opt out at any time by replying STOP to any text message. You may receive one final message confirming your opt-out.
SMS Help: Reply HELP for help, or contact us at [email protected] or 704-800-4008.
Mobile Information Sharing Statement:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing with subcontractors/service providers is permitted solely to provide support services (for example: customer service, texting platform services, analytics, or operational support). All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4) How We Share Information
We do not sell your personal information.
We may share information in the following situations:
- Service providers and vendors
We may share information with trusted third-party vendors that perform services on our behalf, such as:
- website hosting, analytics, and performance monitoring
- CRM and customer communication tools (email/SMS platforms)
- tour scheduling tools
- marketing support partners (for example: agencies that help us run ads, measure performance, or manage communications)
These providers are permitted to use personal information only to perform services for us and must protect it consistent with this Privacy Policy.
Important: As stated above, mobile opt-in data and SMS consent are not shared with third parties for their marketing or promotional use.
- Legal and safety reasons
We may disclose information if required to comply with law, enforce our terms, protect our rights, prevent fraud, or respond to lawful requests.
- Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
5) Data Retention
We retain personal information only as long as necessary for legitimate business purposes, including:
- providing services and responding to you
- maintaining records of communications and transactions
- complying with legal obligations
- resolving disputes and enforcing agreements
Retention periods vary depending on the type of information and purpose.
6) Your Choices and Rights
- Communications preferences
- Email: you can unsubscribe using the link in marketing emails (if applicable).
- SMS: reply STOP to opt out (see Section 3).
- You can also contact us to update preferences.
- Access, deletion, and correction
You may request access to, correction of, or deletion of certain personal information we hold about you, subject to legal and operational limitations. We may need to retain some information for legal, security, or recordkeeping purposes (for example: fraud prevention or compliance).
To submit a request, contact: [email protected].
7) Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from individuals under 13. In addition, participation in our SMS program is intended for adults (18+).
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Third-Party Links
Our website may link to third-party websites and services. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.
10) Updates to This Policy
We may update this Privacy Policy from time to time. We will update the Effective Date and post the revised version on this page.
11) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Suite Nectar Salons
Email: [email protected]
Phone: 704-800-4008